Privacy Policy

Privacy Policy

This Privacy Policy describes how Red Rock Zone (Pty) Ltd (“Red Rock Zone”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the “Site”).

Contact

If you have questions, need more details about our privacy practices, or would like to make a complaint, please contact us via email or through the contact form on our website.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and the details required to process your orders. We may also collect information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any data that identifies an individual.

Device Information

  • Purpose of collection: To ensure the Site loads properly and to analyze Site usage for optimization.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor, Shopify.

  • Collected Data: Browser version, IP address, time zone, cookie data, pages/products viewed, search terms, interaction data.

Order Information

  • Purpose: To fulfill purchases, process payments, arrange shipping, provide order confirmations, prevent fraud, and deliver product-related communications.

  • Source: Collected directly from you.

  • Disclosure: Shared with Shopify.

  • Collected Data: Name, billing/shipping address, payment information (e.g., credit card numbers), email, and phone number.

Customer Support

  • Purpose: To assist with inquiries or concerns.

  • Source: Provided directly by you.

  • Disclosure: May be shared internally for support resolution.

Minors

The Site is not intended for individuals under the age of 15. If you believe a minor has provided us with personal data, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers such as Shopify, which powers our online store. You can review Shopify’s privacy practices here: Shopify Privacy Policy.

We may also share information to comply with legal obligations or respond to lawful requests such as subpoenas or court orders.

Behavioural Advertising

We use Personal Information to deliver targeted ads and relevant marketing. For example:

  • Google Analytics: Helps us understand how users interact with our Site. You can opt-out here.

  • Shopify Audiences: Allows us to reach buyers likely to be interested in our products.

To learn more or opt out of targeted advertising:

Using Personal Information

We use your Personal Information to provide products and services, process payments, ship orders, communicate updates, and offer relevant marketing.

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your Personal Information under the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest

  • Our legitimate interests (without infringing your rights)

Retention

We retain your Personal Information for our records unless you request its deletion. See the Your Rights section below for more info.

Automated Decision-Making

Shopify uses limited automated decision-making (e.g., fraud prevention systems) which do not significantly impact customers. Examples include:

  • Temporary blacklists of IP addresses after failed transactions

  • Temporary credit card blacklists linked to flagged activity

Your Rights

EEA Residents (GDPR)

You have the right to:

  • Access your Personal Information

  • Correct or update it

  • Request erasure

  • Port data to another service

  • Object to processing based on automated decision-making

Data may be processed in Ireland and transferred internationally (e.g., to Canada or the US). For details, see Shopify’s GDPR Whitepaper.

California Residents (CCPA)

You have the right to:

  • Know what data we hold

  • Request correction, deletion, or access

  • Appoint an authorized agent to manage these requests on your behalf

Contact us via email or through our contact form to exercise these rights.

Cookies

We use cookies to enhance your browsing experience. These include:

  • Functional cookies

  • Performance cookies

  • Advertising cookies

  • Social media/content cookies

Cookies help our website remember your settings and track site usage.

You can manage cookie settings through your browser. Learn more at: All About Cookies

Blocking cookies may affect your experience and certain features may not work properly.

Do Not Track

We do not alter our data practices in response to “Do Not Track” signals due to a lack of industry-wide standards.

Changes

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Please review it regularly.

Complaints

To file a complaint, please contact us via email or through our contact page. If you're unsatisfied with our response, you may contact your local data protection authority.